FAQ

Regarding product purchases and construction work, please contact us in advance.Shops that sell Suminoe Interior ProductsPlease consult with us before using.
If you have any questions regarding use, please contact Suminoe Customer Center. toll free number 0120-017-357(Reception hours 9:00-12:00, 13:00-17:00 weekdays only)

●Also on sale at the following curtain/rug mail order specialty store EC site.
cucan Kukan online shop
Carpet Marché Carpet Marche®

JapanFlame retardantof the associationFlame retardantpassed the performance testFlame retardantAlthough it is a product,「Flame retardant"Curtains" does not mean non-flammable curtains.Doing so may cause a fire or accelerate the deterioration or deterioration of the fabric.Never bring it close to fire.Also, be careful about the placement of high-temperature devices such as lighting fixtures and mirrors that collect light.

Please try to keep dust off by gently folding the curtains on a daily basis. Dirt becomes harder to remove over time. Wipe it off immediately and let it dry. (Partial wetting may cause discoloration or ring marks.) We also recommend regular washing. For specific washing instructions, please refer to the "Curtain Care Guide" attached at the time of purchase, orherePlease take a look.

Please wash according to the instructions on the washing label (maintenance label). Please use a commercially available neutral detergent or weak alkaline detergent. Commercially available dry detergents cannot be used on curtains that are prohibited from washing. Please be careful not to wash curtains that are prohibited by hand in the washing machine's hand wash mode. For details on washing methodhere. To purchase a laundry net for curtains,here。

A washing label (maintenance label) is sewn on the back of the curtain. The label includes instructions for handling when washing. For more detailshere

Depending on the fabricHempSome products have a unique material odor, such as It will fade over time, but please be careful of ventilation.

Chaco (purple) markings from sewing may remain on some parts of the curtain. This will disappear in a few days, but if it bothers you, wipe it with a cloth dampened with water to make it disappear faster.

Textile products may wrinkle or expand or contract depending on the environment in which they are used. EspeciallyCottonNatural fibers such as rayon and rayon stretch easily, so please adjust the length with hooks. With adjustable hooks, you can adjust the length by raising or lowering the hook. If you measure the curtains before installing the curtain rail, check the rail installation position and distortion.

Immediately after unpacking, the curtains have wrinkles from folding during packaging, and the fabric is not stable. In particular, curtains that have been treated with shape-stabilizing treatment tend to wrinkle easily when folded, and gaps may appear in the center and at both ends.
1. Please hang it on the curtain rail immediately after arrival.
2. While hanging, gently pull the wrinkles up, down, left and right on the areas where folding wrinkles are noticeable to smooth out the wrinkles. (Even during daily handling, the waves will become even by adjusting the folds and securing them with tassels.)

There are two types of general sewing: grade-up sewing and dress-up sewing, and except for special items, these are the standard specifications for Suminoe Interior Products' custom-made curtains. Adjustable hooks are used on the top to prevent wobbling, and the sides and hem of the drape use a "blind stitch" that makes the seams less noticeable on the surface (Due to the characteristics of the fabric, sheers and some drapes are lockstitched). Both types have about twice as many folds as three mountain folds, and both sides are folded into three folds of about 2.5 cm. If the hem is made of vertical fabric, it will be folded in 10cm pieces, and if it is made of horizontal fabric, it will be made with weight tape.

Dress-up sewing is grade-up sewing that has been subjected to form-stable processing ``dress-up processing.'' For more detailshere

Upgraded sewing is a standard specification for Suminoe Interior Products' custom-made curtains, except for special items. Adjustable hooks are used on the top to prevent wobbling, and the sides and hem of the drape use a "blind stitch" that makes the seams less noticeable on the surface (Due to the characteristics of the fabric, sheers and some drapes are lockstitched). The folds are approximately twice as many as three mountain folds, and both sides are folded into three approximately 2.5cm folds. If the hem is made of vertical fabric, it will be folded in 10cm pieces, and if it is made of horizontal fabric, it will be made with weight tape. The standard stitching is three 90mm interlining pleats, and strong lockstitching on the sides and hem to securely hold the fabric. If you will be opening and closing frequently, we recommend standard sewing with strong seams. The pleats, sides, and hem are the same as the upgraded sewing.

This is a new flat style that is compatible with both Toso Co., Ltd.'s pitch keep tape (built-in type) and pitch keep cord (external type), and has a clean hanging base and comfortable natural waves. For more detailshere

ドレスアップ加工は、主に裾の部分だけに細めのパイプを互い違いに固定し、カーテン全体に熱を加えてウェーブを作り出します。細めのパイプを使用するため、ウェーブの丸みはV字に近い印象になります。ウェーブがランダムでナチュラルな仕上りとなり、現在主流のスタイルとなります。

プリーツS加工は、太めのパイプをカーテン全体に互い違いに固定し、専用の釜に入れて加熱してウェーブを作ります。ドレスアップ加工よりも太めのパイプを使用するので、ウェーブの丸みはS字に近くなります。カーテン全体にパイプを当てて加工するので、上から下までウェーブがしっかりとかかった印象に仕上がります。ドレスアップ加工よりも加工賃は高くなります。

タテ使いの場合はカーテン生地にタテの継ぎ目が入ることがあるため、ウエイトテープ仕様にできません。

If you do not have the invoice from that time and do not know the part number of your curtains, if the curtains are sewn by Suminoe Interior Products, a tag with a symbol such as "Serial No. A-123-4567" will be sewn into the back of the curtains, so if you contact our customer service center, we will be able to look back approximately 10 years.

弊社ではユニテックパロマ株式会社が現在製造しているもので適合することを確認しております。「縫込みアジャスターフック用」などという商品名でネット販売されているようです。詳しくはこの部材を扱っているネットショップ様へお問合せのうえ、お買いお求めください。

縫込みアジャスターフック拡大画像

Only the shade fabric can be replaced. Please contact the store where you purchased the product or the construction company.

If you would like to consult with the shop where you purchased the product or the construction company, or replace the parts yourself,TOSOPlease purchase parts from the "Parts Online Shop".

After removing the curtain rail, install the special bracket for the Roman shade. Please contact the store where you purchased the product or the construction company.

コード式は、操作した分だけ軽快に速やかに昇降できることが特長で、小窓や高窓に適しています。ドラム式より3,000円（税抜）値引きとなります。

ドラム式はビーズチェーンを引っ張るだけで任意の位置で幕体を止めることができ、重量のある幕体でも楽に操作できるため、大きな窓にも適しています。

遮光等級はNIF（日本インテリア協会）マークの表示基準で、1級は遮光率99.99%以上のものを指し、「人の顔の表情が識別できないレベル」と表現されます。ただし、この遮光等級は生地の遮光率を表わすもので、室内の暗さを示すものではございません。また、縫製方法や取付方法により遮光性は変動します。

なお、人の視覚は非常に敏感で、かすかな光も捉えることができるためNIF法に基づいて遮光1級をさらに5段階に分類し表記しています。詳しくはこちら

At Suminoe Interior Products, we classify the transparency of sheer curtains into four levels based on visual judgment and the JIS light-blocking test method. The same can be said for how it looks from inside, but it changes greatly depending on the balance between indoor and outdoor illuminance. For more detailshere

オーダーカーテンの場合は、例えば巾100cmｘ2枚の両開きをご希望の際は、巾200cm×1枚の価格をご覧ください。巾200cm×1枚を「両開き」指定することで、巾100cm×2枚をお買いお求め頂けます。
既製サイズカーテンの場合は、例えば巾100cmｘ2枚で両開きをご希望の際は、巾100cm×2枚分の価格となります。

見本帳や価格表に掲載されていないサイズの場合であってもお請けできる場合もございますが、製作の可否につきましては、お取引先様かご購入頂いたお店を通じてご相談をお願いいたします。

● 日頃のお手入れ細かなゴミやホコリをとるために週に1～2回、毛並みの反対方向に掃除機をかけてください。

● 月一回のお手入れバケツ一杯のぬるま湯にキャップ1～2杯の中性洗剤を溶かし、雑巾を固めに絞り、毛並みの反対方向に強く拭いてください。

● 年一回のお手入れ年に一度は外に持ちだし、カーペットの裏側から棒などで軽くたたき、ゴミやホコリをたたき出して下さい。その後2～3時間裏返しのまま陰干ししてください。

● パイルの飛び出しパイルが飛び出した時には、引き抜いたりせずに、ハサミで丁寧に切りそろえてください。

● ダニの発生を防ぐにはダニはあらゆる場所にいますが、日頃のお手入れと換気で繁殖は防げます。掃除機で週に2回は掃除をお勧めします。夏の大掃除も効果的です。風通しを良くしましょう。

Carpets, with the exception of some products, generally cannot be washed, so please clean them according to the "normal care instructions".
Washable carpets such as Caruru have instructions on how to wash them in the instruction manual that comes with them, so please refer to them before washing.
If you use a neutral detergent or carpet cleaner on a non-washable carpet, use it only on the pile surface and avoid soaking into the inner base fabric. Remove dirt from the periphery towards the center to prevent it from becoming uneven.
If detergent remains on the pile after removing dirt, it may attract dirt again. Soak a cloth in clean, lukewarm water, wring it out thoroughly, wipe off any remaining detergent, smooth the fur, and dry thoroughly before using.

汚れはすぐに処置することが一番です。経験のあるクリーニング店におまかせするのが最良ですが、部分的な汚れには市販の中性洗剤やカーペット用クリーナーでも十分です。漂白剤などのご使用も含めて、色落ちしないことをお確かめのうえでご利用をお願いいたします。
カーペットは一部の商品を除き、基本的に丸洗いができません。中性洗剤やカーペット用クリーナーをご使用の際は、表面のパイル部分のみに使用し、内部の基布に浸らないようにしてください。
汚れは、周囲から中心に向かって取り除くようにするとムラになりにくくなります。
汚れを除去した後、パイル部分に洗剤分が残っていると、再度汚れを呼び寄せる原因となります。綺麗なぬるま湯に浸した雑巾などで、残った洗剤分を十分拭き取った後、毛並みを揃えてよく乾かしてからお使いください。

詳しくはこちら

The anti-slip material on the back may stick to the floor due to moisture, but in most cases it can be removed by wiping it off with a rag soaked in lukewarm water.
In rare cases, the floor surface may undergo a chemical reaction and become discolored.Although there is a certain preventive effect by periodically changing the position and wiping the floor dry,Please note that once discolored, it cannot be removed with detergent etc.。
For business useCarpet tileis a product that requires adhesive to be applied to the floor. When laid on your home flooring, etc.Even if you use a remover during removal, the adhesive may remain on the floor, and the chemical reaction with the vinyl chloride material on the back may discolor the floor, so please be careful when considering this.

敷き詰めのカーペットの上にラグなどのカーペットを「重ね敷き」される場合、下地のカーペットのパイル形状によっては、歩行などがなくても上のカーペットが動いたり、シワが生じたりして転倒の原因となることがありますので「重ね敷き」はお避けください。畳などの柔らかい床面の場合も同様の現象が起こることがございます。
やむを得ず「重ね敷き」をされる場合は、専用のズレ防止シートや接着剤などを使用し、上のカーペットが動かないように固定してください。それでもズレたりシワが生じてしまうことがございます。

It seems that the odor is unique to the material or product. Neither of these ingredients are harmful to the human body, and if you open the window of your room for 1 to 2 hours a day to ventilate the room, the problem will be significantly reduced in 1 to 2 weeks. If the odor does not reduce after that and you feel unwell, please stop using it immediately.Suminoe Customer CenterPlease contact us.

綿やアクリルウールに代表される紡績糸使いのカーペットはしばらくの間、余分な毛が出てくる場合があります。掃除機（ブラシなし）で吸い取っていただきますと1～2ヶ月程度で随分軽減され、この遊び毛が取れたあとにカーペット本来の毛ヅヤが出てきます。

カーペットの折れた方向と逆の方向に折り目をつけた後、スチームアイロンの蒸気を折り目の部分に当てるか（直接アイロンを当てたり近づけすぎないこと）、ぬるま湯を湿らせた布でパイルを起こし、毛並みの反対方向に沿ってブラッシングしてください。

ホームセンター等で販売しているカーペット用クリーナーや中性洗剤等がご利用いただけます。

火災の原因となるため火気を近づけないでください。「防炎カーペット」は燃えないカーペットという意味ではなく、一般品と同様に、火気には十分な注意が必要です。

The product label is strongly adhered to the back of the product before shipping.Please avoid removing it intentionally as it may cause the non-woven fabric and non-slip backing to peel off and damage the product.
The purpose of the product label is to guarantee that it is a Suminoe Interior Products product, and it is also necessary when making inquiries, such as after-sales maintenance procedures and inventory confirmation when repurchasing. Product labels use a special mount and ink that is resistant to friction and does not stick to floors. If you have removed the product label, please reposition it in its original position using double-sided tape or adhesive.

● The trick is to wrap it around the pipe as a core to prevent it from losing its shape.
● Make sure to wrap the fabric inwards with the side where the pile will lie facing you.
● Wrapping it in a plastic bag or newspaper is sufficient to prevent dust.
● Store it horizontally. Leaning it upright or placing something on top of it may cause it to lose its shape.
● Carpet tileIf so, stack them with their backs together, place them in a case, and store them flat.
● To further enhance the dust mite-proofing effect, perform the above-mentioned "carpet care" and then store it in a shaded area with less dust and good ventilation.

カーペットに表示している機能性の中「ホットカーペット・床暖対応」マークがあれば、床暖房にお使いいただけます。それ以外の商品は耐熱加工が施されておりませんので、床暖房やホットカーペットにはお使いいただけません。

Carpets that are not marked as washable cannot generally be washed with water.
● Remove dirt and dust frequently with a vacuum cleaner.
● If a carpet labeled as washable becomes dirty, use a neutral detergent to clean the surface of the carpet by gently pressing it with your hands. If you use a scrub brush or brush, the pile on the surface may become fluffy. When drying, avoid direct sunlight and dry in the shade.
● Please do not wash carpets other than those marked OK in a washing machine, dry them in a dryer, or dry clean them as this will affect the quality. Also, after cleaning the floor, wipe off any detergent, wax, moisture, etc., and let it dry before using. If detergent or wax remains on the floor surface, the anti-slip effect may decrease.

床面から一度剥がしたり、裏面に埃や油分が付着すると、滑り止め効果が低下することがあります。床面とカーペット裏面を固く絞った濡れ雑巾などでよく拭き取り、乾燥させてから設置してください。

パイルにほつれが生じた場合は、引っ張らずにほつれた部分をハサミでカットしてください。ほつれたまま放置しますと、つまづいたり、カーペットがめくれ上がったりすることがあります。

「インテリアファブリックス性能評価協議会」が定める防ダニ加工の基準の中で「忌避効果」をねらった薬剤をカーペットに加工しています。ダニを寄せつけない効果であり、殺虫を目的としたものではなく、あくまでも寄せつけないことを目的としており、加工薬剤の安全性についても厳しくチェックし、基準に合格した商品のみに防ダニ加工製品マークを表示しています。

ダニが嫌がる成分を用いたダニを寄せつけず追い出す忌避効果があります。「インテリアファブリックス性能評価協議会」の基準をクリアした防ダニ加工で、ダニの除去を目的とした加工ではございません。

Carpeting with interior constructionFlame retardantThe label isFlame retardantFor carpets with performance,Flame retardantA certified contractor affixes this label during interior construction work to certify it. Legally, the manufacturer Suminoe Interior Products does not issue them.Flame retardantPlease check with the contractor regarding label attachment.

For business useCarpet tileis a product that requires adhesive to be applied to the floor.When laid on your home flooring, etc.Even if you use a remover during removal, the adhesive may remain on the floor, and the chemical reaction with the vinyl chloride material on the back may discolor the floor, so please be careful when considering this.

● To maintain its beauty, perform daily maintenance using a vacuum cleaner.

● For commercial spaces, regular maintenance is recommended in addition to daily maintenance. If you are in a place where you expect dirt to be brought in, please place mud protection mats at entrances and exits to prevent dirt from being brought into the room.

● If dirt gets on the product, wipe it off immediately, being careful not to spread the dirt. It becomes difficult to remove as time passes. Please note that some pollutants cannot be removed.

● If the loop pile becomes frayed, immediately cut it with scissors to prevent wires from running.

● Condensation water flowing down concrete walls can discolor the pile and cause mold to grow. Please take measures to prevent condensation, such as frequent ventilation.

● Pile may change color and fade if exposed to direct sunlight for a long time. Please use curtains, blinds, etc. to shade the area from the sun.

● For maintenance, be sure to use a neutral carpet detergent. Using chlorine-based detergents may cause the pile to change color and fade.

● Spraying insect repellents, insecticides, or disinfectants directly onto carpets may cause the pile to change color and fade.

Click here for carpet maintenance

Click here for carpet cleaning

カーペットが新しい時には、製造工程中でパイルの中に残された繊維屑が表面に現れることがあり、これを「遊び毛」といいます。「遊び毛」は、パイルを構成している繊維のごくわずかな部分で、電気掃除機をかけることで簡単に除去することができます。この現象は、カーペットの物性及び耐久性に影響を与えるものではありません。